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BitaBit Help Center

Support

Solve playback, file, USB DAC, radio and podcast problems with concrete steps. If something still fails, we will help you report it with the details needed to diagnose it.

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Start with the likely causes

Three checks that solve most problems.

Start with the block that best describes what is happening. Each check is safe and does not delete your music.

01

Playback moves, but there is no sound

The usual cause is the output route, volume, or a Bluetooth or USB device that remains connected.

  1. 1Open Technical Details and check which output iOS is currently using.
  2. 2Check the iPhone, DAC and headphone volume; temporarily disconnect Bluetooth.
  3. 3Disable EQ and output correction to test a clean route, then restart the track.
02

A file is no longer available

BitaBit keeps secure permission, but iOS may lose access if the file moves, changes provider or disappears.

  1. 1In Files, confirm that the audio remains in its original location and can be opened.
  2. 2If it is in iCloud or another provider, wait for its local download to complete.
  3. 3Remove the inaccessible reference from the queue and import the file again from Files.
03

Radio or podcasts will not load

Online sources depend on your network and the server operated by each station, feed or audio provider.

  1. 1Try another station or episode to separate a general issue from one specific source.
  2. 2Switch between Wi-Fi and mobile data and temporarily disable VPN or DNS filters.
  3. 3Refresh the feed or reopen the source; if only one fails, it is likely unavailable or has changed.

Your files are safe. Clearing artwork, feeds or temporary data should not delete original files. Before deleting a download or uninstalling the app, confirm which copies you retain in Files.

Step by step

Guides for every part of the player.

Short instructions with enough technical context to understand what to check and why.

Importing and keeping local music

BitaBit plays the files you choose through the secure iOS document picker.

  1. 01Use the import action and select one or more files from Files, iCloud Drive or a compatible provider.
  2. 02Keep originals in a stable location. Moving them or changing provider can invalidate stored permission.
  3. 03If a track becomes inaccessible, confirm it is downloaded to the iPhone and select it again to renew access.

Keep in mind: The queue and playlists store references to your files; they do not duplicate or upload the audio.

Connecting a USB DAC

iOS negotiates the final output with the adapter, available power and the DAC itself.

  1. 01Connect the adapter and DAC first, unlock the iPhone, and then begin playback.
  2. 02If the DAC requires more power, use a powered adapter or compatible hub.
  3. 03Open Technical Details to confirm the active route, output sample rate and bit depth.

Keep in mind: Changing the DAC during a track may require pausing and resuming so iOS can renegotiate the route.

EQ, DSP and output quality

Signal controls are optional and their effect should be visible in the technical information.

  1. 01Start with EQ, crossfeed, FIR and output correction disabled to establish a reference.
  2. 02Enable one control at a time, monitor output level and avoid gains that cause clipping.
  3. 03Compare source and output in Technical Details; DSD follows a PCM conversion where the route requires it.

Keep in mind: iOS controls the final stage. BitaBit shows the route it can observe without promising a system bypass that iOS does not expose.

Internet radio and metadata

BitaBit discovers stations through a public directory and connects directly to the selected stream.

  1. 01Search by name or genre, start a station and save it to Favorites for quick access.
  2. 02If the stream drops, try another network and station; some servers limit regions or listener counts.
  3. 03If title, artwork or bitrate are missing, the station is probably not sending them at that moment.

Keep in mind: Favorites and recents are stored locally, but a station URL can change without notice.

Podcasts, downloads and alerts

Subscriptions and progress stay on the device; feeds and audio come from each publisher.

  1. 01Find the show, subscribe and refresh its feed to retrieve the latest episodes.
  2. 02For offline listening, download the episode and confirm it completes before leaving the network.
  3. 03Alerts require iOS permission. Check both BitaBit and system Settings if notifications do not arrive.

Keep in mind: OPML moves subscriptions between apps. It does not include audio files or listening progress.

Waveform, artwork and visualizers

Visuals are calculated on the device and can adapt to the available performance.

  1. 01Enable the waveform or desired visualizer from playback controls or Settings.
  2. 02If artwork is missing, check the file metadata or availability from the online provider.
  3. 03With Reduce Motion enabled, BitaBit replaces some spatial movement with calmer transitions.

Keep in mind: Visual analysis never uploads your music. Waveform preparation may take a moment for long files.

Formats and environment

What works, where, and within which limits.

BitaBit is designed for iPhone and covers common audio, lossless, DSD, specialist codecs and synthesized retro music.

iOS 17+

compatible iPhone

25

extensions covered

USB

external audio support

Lossless and PCM

FLACALAC / M4AWAV / WAVEAIFF / AIF / AIFC

Common audio

MP3

DSD

DSFDFFDSD

Specialist codecs

OpusOgg Vorbis / OGASpeex / SPXWavPack / WV / WVCAPEMusepack / MPC / MP+Shorten / SHNTTA

Synthesized retro

VGMVGZ

Works offline

  • Local files already available on the iPhone.
  • Playlists, saved queue and local settings.
  • Fully downloaded podcast episodes.

Needs a connection

  • Internet radio discovery and playback.
  • Podcast search, feed refresh and downloads.
  • Artwork or metadata hosted by external services.

A correct extension does not guarantee that every file is valid. A damaged container, a different internal codec or missing iOS file permission may prevent playback.

Common issues

Concrete answers before you contact us.

These are the most frequent causes when a route, file or online source does not behave as expected.

01Why will a supported file not play?

The extension only identifies the expected container. Confirm the file is complete, not corrupted, still accessible to iOS and contains the expected codec. Download it again or export it from the original source before converting it.

02Why does the output sample rate differ from the file?

iOS, the adapter and output device negotiate the final route. System mixing, Bluetooth, DAC limits or DSP settings can produce a different output. Technical Details shows the source, known route and result so you can locate the change.

03Does BitaBit promise bit-perfect playback?

BitaBit keeps its own path short and avoids hidden conversion where configuration allows, but iOS controls final output. The app therefore shows source and route rather than claiming a complete system bypass.

04Why is my USB DAC missing or disconnecting?

The usual causes are the adapter, insufficient power, cable or route renegotiation. Connect the DAC before playback, try another cable, use external power when required and confirm iOS recognizes it outside BitaBit too.

05Why does a radio station work only sometimes?

BitaBit does not host streams. A station can change its URL, limit listeners or regions, use an invalid certificate or stop broadcasting temporarily. If other stations work, the issue almost always belongs to that source.

06Why will a podcast not update or download?

Refresh the feed, check network and storage, and try another episode. The publisher may have moved the feed or removed the file. Delete an incomplete download and start it again.

07How do I recover a queue or playlist with missing files?

Return files to their original location or import them again from Files. If iOS grants a new permission or the URL changes, you may need to replace the older references in the list.

08What can I clear without losing original music?

You can clear artwork, feed cache and temporary data without deleting originals held in Files. Deleting a podcast download does remove that local copy. Before uninstalling, export anything you want to retain and verify your originals.

09What information should I send with a bug report?

Include iPhone model, iOS and BitaBit versions, output type, format or source, exact steps, expected result and actual result. Add a Technical Details screenshot for audio issues, but do not send full music files or sensitive information.

If it still fails

Tell us exactly what happened.

The more reproducible the issue is, the sooner we can separate a file problem, an external source, the iOS route and a BitaBit defect.

Prepare support email

support@bitabit.app

Include these details

  • iPhone model and iOS version.
  • Installed BitaBit version.
  • Format, station, feed or source type.
  • Headphones, Bluetooth or DAC model.
  • Exact steps and how often it happens.
  • Technical Details screenshot, when relevant.

Do not attach passwords, sensitive personal data or commercial copyrighted music. If a format issue requires a sample, we will explicitly request the smallest file you are legally entitled to share.